When we asked for a breakfast table with us all together they told us we couldn't as they were fully booked so we had to come at separate times (8:00AM, 8:30AM and 9:00AM). We came as a party of 12 for a family funeral so we're in quite a fragile state but the made us feel more of a nuisance than a valued customer. Because of the response of the first query we didn't feel we could mention this to the staff again, so just put a chair against the door. Meaning the strangers in the room next door could enter whenever. Only downside was it was a jack and Jill room, our side of the lock was broken. We were swiftly given another room, this one was clean and didn't smell of smoke. Then suddenly because we had now got my parents-in-law with me they took us seriously. After mentioning this to our family members we were staying with we thought we would go back and ask again, even if we had to pay to upgrade. The receptionist told me that they were fully booked and could not give us any other room. We requested to change room as it smelt very strongly of smoke and being asthmatic I was unable to cope with this. We weren't expecting the cleanest hotel or most luxury experience however this hotel still did not meet expectations. Other places far outshone this hotel and were cheaper. This was the most expensive and of the lowest standard. We were on a long holiday and stayed at 8 places in total. Being a Best Western we had thought it would be of a good standard. My wife does not eat b/fast but asked if she could pay for a coffee while I ate mine. Although ad says free parking, we had to pay £10 a day for parking space at.hotel. The tiny en suite had nowhere to put own toiletries. There was a large pink stain on dirty looking carpet, bed was so atrociously made that we had to strip it and remake before sleeping. The room was definitely NOT was quite small and as at the back, looking up close to another wall, it was not very light. This was NOT a good stay.!! We were offered a standard room for 1 night or executive room for the 3 nights we required.
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